At First National Bank of River Falls, keeping our customers informed is important to us. But just as important is being thoughtful about how and where we share information.

That’s why we’re introducing Customer Connection, a newsletter created specifically for FNBRF customers and delivered directly with your bank statement, whether you receive your statement by mail or electronically. At this time, Customer Connection is provided on personal account statements only.

Why Only On Bank Statements?

We know reading every page of your bank statement may not always be at the top of your to-do list. Customer Connection is one reason you’ll want to take a closer look.

Important information and updates regarding your accounts will be shared exclusively through Customer Connection and will not be posted on our website or social media for security reasons.

As we prepare for updates to our digital banking experience in 2027, there will be important information we need to share with you along the way. Sharing these updates through your bank statement gives us a direct way to keep you informed without making detailed information publicly available.

Why does that matter? Fraudsters are always looking for ways to make scams more convincing. Public information about upcoming banking changes can potentially be used to create fraudulent messages that appear legitimate. By keeping certain information within your bank statements using the Customer Connection newsletter, we can keep you informed while limiting the details available to those looking to take advantage of our customers.

What Will You Find in Customer Connection?

Each edition may include:

• Important news and updates regarding your accounts

• Information about upcoming banking changes

• Promotions and opportunities

• Upcoming events

• FNBRF news and community involvement

• Helpful reminders and resources

While you’ll continue to see general FNBRF news, events and community updates on our website and social media, information specifically related to your accounts will be reserved for Customer Connection.

So, the next time your statement arrives, don't skip the Customer Connection! Take a few minutes to read through it and stay up to date on important information from your bank.

Your statement has more to say. Stay connected with the Customer Connection newsletter.