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COVID-19

COVID-19 (CORONAVIRUS) INFORMATION

 
Message from Jeff Johnson, President & CEO 
 

Thursday, June 25, 2020

Our Lobbies will be Open Normal Business Hours Starting Monday, June 29th.

We want to thank you for your business and trust in First National Bank of River Falls. As we begin the process of reopening our lobbies, we want to assure you that the safety, security, and health of our customers and employees will ALWAYS remain our highest priority.

Here are the precautions we are currently taking:

  • Social Distancing: Please maintain at least 6 feet of distance from others during your visit. We have placed floor decals 6 feet apart for easy reference.
  • Clean Lobbies: We continue to increase our deployment of antibacterial hand sanitizers and have increased the frequency of cleaning our public areas, including lobbies, door handles, public restrooms, etc.
  • Protective Shields: We have plexiglass barriers at our teller line, receptionist desk and customer banking areas.
  • Wearing Masks: You may choose whether or not to wear a mask. Please understand that we may ask you to pull your mask down briefly, to confirm your identity. This practice is in place to protect you from fraudulent activities and to keep our precautionary measures in place.

Safe and Secure Banking Options:

  • Online and Mobile banking services are available 24/7, and allow you to view transactions, make payments, transfer funds, deposit checks and more, anytime, anywhere.
  • ATM's and Night Deposit Box Services will remain open, per usual.
  • To save time and exposure, please call ahead for an appointment, and we can prepare for your visit.

Please do not enter the lobby if:

  • You are experiencing any of the following symptoms: fever, flu-like symptoms including cough, sneezing, or shortness of breath.
  • You have been in contact with anyone who is currently or recently sick, or tested positive for COVID-19 within the past 14 days.
  • If you are experiencing these symptoms and have banking needs, please give us a call and we can make arrangements to provide individual service to you.

Hours of operation (River Falls and Prescott):

  • Lobby:
  • Monday-Friday 8:30 a.m. - 5:00 p.m.
  • *The first hour of every day is reserved for seniors, high-risk and business customers.
  • Saturday 9:00 a.m. - 12:00 p.m.
  • Drive Up:
  • Monday-Friday 8:00 a.m. - 5:30 p.m.
  • Saturday 9:00 a.m. - 12:00 p.m.

We are here for you!

We appreciate your relationship, trust and business. Continue to stay safe and healthy and THANK YOU for banking with First National Bank of River Falls.

Friday, May 29, 2020

First National Bank of River Falls is committed to the safety, security, and health of our customers and employees, and that will ALWAYS remain our highest priority. We continue to work on our phased re-opening plan, which will take into consideration guidelines set forth by Federal, State, and local health organizations.

Effective June 1, 2020

Drive Up Hours for our River Falls and Prescott Offices:
Monday – Friday 8:00 a.m. – 5:30 p.m.
Saturday 9:00 a.m. – Noon

Lobby Hours by appointment only:
Monday – Friday 8:30 a.m. – 5:00 p.m.
Saturday 9:00 a.m. – Noon

Lobby Details:

  • Our lobbies are open for appointments only. Services available include:
  • Opening new personal and business accounts, or account maintenance
  • Safe deposit box access
  • Loan closings, etc.
  • Appointments can be made by calling:
    • River Fall Office (715) 425-2401
    • Prescott Office (715) 262-5000

  • Upon coming into our office for your appointment, a First National Bank employee will greet you at the door. If necessary, we may ask to confirm your identity for security purposes.

  • You may choose whether or not to wear a mask. Please understand that we may ask you to pull your mask down briefly, in order to confirm your identity. This practice is in place to protect you from fraudulent activities, and to adhere to Federal security regulations.

  • We will continue to increase the deployment of antibacterial hand sanitizers. Also, we have increased the frequency of cleaning our public areas, including lobbies, door handles, public restrooms, etc.

Safe and Secure Banking Options
We continue to offer many other options to serve your banking needs during this time.

Online and Mobile banking services are available 24/7, and allow you to view transactions, make payments, transfer funds, deposit checks and more, anytime, anywhere.

ATM’s and Night Deposit Box Services will remain open, per usual.

Thank You!
We look forward to the day when business returns to normal, as we miss seeing all of you. In the meantime, thank you so very much for your patience as we work through the pandemic TOGETHER. This too, will pass.


Monday, March 23, 2020
 

Our team here at First National Bank of River Falls is closely following the evolving concerns of COVID-19, and we continue to review the various ways that we deliver financial services.  As a result, effective, Tuesday, March 24, 2020, our Drive Thru will remain OPEN; however, the hours for our River Falls and Prescott Drive Thrus will be adjusted to Monday-Friday from 8:30am - 5:00pm, and Saturday from 9:00am - Noon. Our ATM’s and night depositories are available 24/7/365 along with our convenient Online and Mobile Banking options.  

Online and Mobile Banking give you the flexibility to bank anytime, anywhere, 24/7/365. You can safely view transactions, make payments, transfer funds, deposit checks and more.

Please know that your money is as safe and accessible as it has always been here at FNBRF.

First National Bank has been serving the public for 116 years and is dedicated to the health and well-being of our customers, employees, and communities. If you’ve experienced a disruption in income as a result of COVID-19 and need assistance, please give us a call to discuss your personal situation and to learn how we can help.


We look forward to continuing to serve you as we work through this unprecedented time period TOGETHER. Please stay safe and healthy and THANK YOU for banking at First National Bank of River Falls.


Monday, March 16, 2020

First National Bank of River Falls is committed to the safety, security and health of our
employees and customers, and that will ALWAYS remain our highest priority. Due to the
evolving concerns around COVID-19 and to do our part in helping “flatten the curve,”
FNBRF will close our bank lobbies, effective Tuesday morning, March 17, 2020, until further
notice.

We continue to offer many other options to serve your banking needs during this time:

Online & Mobile Banking are available 24/7/365 and allow you to safely view
transactions, make payments, transfer funds, deposit checks and more … anytime,
anywhere.

Our Drive Thrus in River Falls and Prescott, which offer most banking services, will remain
OPEN during regular business hours. Our night deposit box services will also be available,
as normal. In addition, our ATM’s at our River Falls and Prescott offices are accessible
24/7/365. Please know that your money is as safe and accessible as it has always been
here at FNBRF.

If you need access to your safe deposit box, please call (715) 425-2401 for our River Falls
office and (715) 262-5000 for our Prescott office, in order to receive timely access.

If you are interested in applying for a loan contact a consumer lender or apply online.
 
If you are looking to open a deposit account visit our accounts page or if you have questions
contact us at (715) 425-240.1

If you are interested in refinancing your home, applying for a mortgage or have questions 
please visit our mortgage page or contact us at (715) 425-2401.

Other than the fact that our lobbies are closed to the public, it’s business as usual.

First National Bank has been serving the public for 116 years and is dedicated to the health
and well-being of our customers, employees, and communities. If you’ve experienced a
disruption in income as a result of COVID-19 and need assistance, please give us a call to
discuss your personal situation and to learn how we can help.

We look forward to continuing to serve you as we work through this unprecedented time
period TOGETHER. Please stay safe and healthy and THANK YOU for banking at First
National Bank of River Falls.